Support

3dScanner_SupportAll ShapeGrabber 3D scanners include a one year parts-and-labor warranty on hardware and a subscription to our software maintenance program. During this time, you receive full access to e-mail and phone support from our applications engineers.

If you are an existing customer and have a problem or product question, or wish to schedule an on site system certification service, please contact us by email at: support@shapegrabber.com or by telephone at (613) 247-1707 (press 2 for customer support.)

If you would like send in your scanhead(s) for annual recalibration, please contact us beforehand to receive an RMA number and detailed shipping instructions.

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